How We Work
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How We Work
How we work with clients
Our working relationship comprises four steps:
1) Company assessment |
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2) Work agreement |
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3) Proposal |
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| 4) Implementation |
Company
Assessment
We begin by conducting a thorough analysis to determine your needs, as
well as to understand your various business processes and organizational
structure. During this phase we may recommend that you participate in
a formal organizational profile survey.
Work
Agreement
Based on our company assessment, we develop a preliminary proposal outlining
the recommended process improvements and implementation strategies. If
accepted, we may conduct more extensive interviews and surveys with employees
and management.
Proposal
After conducting all necessary interviews and surveys to determine the
exact nature of the project, we will present a formal proposal with project
details. This proposal will include at least the following:
A complete description of all processes to be used and the number of employees involved in each process.
A project schedule.
Requirements definition
including
a) Expected results
b) Measurements and associated methodology
c) Client resources required.
Full
disclosure of all costs involved in the project
a) Note: no costs are incurred prior to the proposal, except:
i) Cost
of conducting and processing any preliminary
surveys.
ii) Reasonable and customary travel expenses.
Implementation
Project implementation may take a couple of days to several weeks depending
on the nature of the processes and the number of people involved. Project
sponsors are kept informed regarding progress and results. Following process
implementation, we conduct post-implementation assessments to measure
new process effectiveness.
ProCompass conducts follow-up visits with management and individuals over the course of several months to reinforce the process improvements and assist with any problems.
